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Perceptions and implications of compassionate care in a specialized hospital institution in Medellin

Percepciones e implicaciones del cuidado compasivo en una institución hospitalaria especializada de Medellín;
Percepções e implicações do cuidado compassivo em uma instituição hospitalar especializada em Medellín

dc.creatorSuárez Cadavid, Elena
dc.creatorRestrepo Arango, Julia
dc.creatorLemos Hoyos, Mariantonia
dc.creatorSanchez Zapata, Paola
dc.date2024-07-02
dc.date.accessioned2025-03-18T20:47:06Z
dc.date.available2025-03-18T20:47:06Z
dc.identifierhttps://revistas.umariana.edu.co/index.php/Criterios/article/view/3689
dc.identifier10.31948/rc.v31i2.3689
dc.identifier.urihttps://hdl.handle.net/20.500.14112/30289
dc.descriptionCompassionate care has been implicated as a protective factor against burnout; it involves identifying the patient’s needs and responding to them according to the resources available. To do this, it is necessary to consider the patient’s perspective and identify his or her emotions, understand the context and establish a limit to the situation. The objective of this study was to evaluate and understand how compassionate treatment is understood by patients and health professionals, as well as the implications it has in a specialized hospital institution in Medellin. Therefore, a mixed approach with quantitative questionnaires and semi-structured interviews was used. The sample corresponds to health professionals and patients. Levels and perceptions of burnout, empathy and compassion were evaluated. The study found high levels of emotional exhaustion and depersonalization in 28.8% and 31.8%; low perspective taking in 30.3%, and low empathic understanding in 39.4%. Personal and organizational resources are needed to provide compassionate care that is sustainable over time. Personalization of care, two-way communication, treatment follow-up, and identification of needs are highlighted as key aspects of compassionate care. Compassionate care is positively valued by patients and can be easily adapted in medical care; however, addressing emotional exhaustion and promoting cognitive empathy are needed to ensure quality of care and the well-being of health care professionals.en-US
dc.descriptionEl cuidado compasivo ha sido asociado como un factor protector contra el burnout. Este cuidado implica identificar la necesidad del paciente y dar respuesta a este síndrome, de acuerdo con los recursos disponibles. Para ello, es necesario tener en cuenta la perspectiva del paciente e identificar sus emociones, la comprensión del contexto y el establecimiento de un límite frente a la situación. En este estudio, se planteó evaluar y comprender cómo es entendido el trato compasivo por pacientes y por profesionales de la salud, así como las implicaciones que tiene en una institución hospitalaria especializada en Medellín. Por lo tanto, se utilizó un enfoque mixto con cuestionarios cuantitativos y entrevistas semiestructuradas. La muestra corresponde a profesionales de la salud y pacientes. Se evaluaron niveles y percepciones de burnout, empatía y compasión. El estudio señaló niveles elevados de cansancio emocional y despersonalización en el 28,8 % y el 31,8 %; además de baja adopción de perspectivas en el 30,3 % y baja comprensión empática en el 39,4 %. Adicionalmente, se necesitan recursos personales y organizacionales para brindar un trato compasivo que sea sostenible en el tiempo. La personalización en la atención, la comunicación bidireccional, el seguimiento al tratamiento y la identificación de necesidades son resaltados como aspectos clave de la atención compasiva. El trato compasivo es valorado positivamente por los pacientes; además, se lo puede adaptar fácilmente en la atención médica; sin embargo, es necesario abordar el agotamiento emocional y promover la empatía cognitiva para asegurar la calidad de atención y el bienestar de los profesionales de la salud.es-ES
dc.descriptionO atendimento compassivo tem sido apontado como um fator de proteção contra o esgotamento; ele envolve a identificação das necessidades do paciente e a resposta a elas de acordo com os recursos disponíveis. Para isso, é necessário considerar a perspectiva do paciente e identificar suas emoções, entender o contexto e estabelecer um limite para a situação. O objetivo deste estudo foi avaliar e compreender como o tratamento compassivo é entendido pelos pacientes e profissionais de saúde, bem como as implicações que ele tem em uma instituição hospitalar especializada em Medellín. Portanto, foi utilizada uma abordagem mista com questionários quantitativos e entrevistas semiestruturadas. A amostra corresponde a profissionais de saúde e pacientes. Foram avaliados os níveis e as percepções de esgotamento, empatia e compaixão. O estudo constatou altos níveis de exaustão emocional e despersonalização em 28,8% e 31,8%, baixa tomada de perspectiva em 30,3% e baixa compreensão empática em 39,4%. São necessários recursos pessoais e organizacionais para oferecer um atendimento compassivo que seja sustentável ao longo do tempo. A personalização do atendimento, a comunicação bidirecional, o acompanhamento do tratamento e a identificação das necessidades são destacados como aspectos fundamentais do atendimento compassivo. O atendimento compassivo é valorizado positivamente pelos pacientes e pode ser facilmente adaptado ao atendimento médico; entretanto, é imprescindível abordar a exaustão emocional e promover a empatia cognitiva para garantir a qualidade do atendimento e o bem-estar dos profissionais de saúde.pt-BR
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dc.languagespa
dc.languageeng
dc.publisherEditorial UNIMARes-ES
dc.relationhttps://revistas.umariana.edu.co/index.php/Criterios/article/view/3689/4312
dc.relationhttps://revistas.umariana.edu.co/index.php/Criterios/article/view/3689/4709
dc.relationhttps://revistas.umariana.edu.co/index.php/Criterios/article/view/3689/4710
dc.relationhttps://revistas.umariana.edu.co/index.php/Criterios/article/view/3689/4711
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dc.rightsDerechos de autor 2024 Revista Criterioses-ES
dc.rightshttps://creativecommons.org/licenses/by/4.0es-ES
dc.sourceRevista Criterios; Vol. 31 No. 2 (2024): Revista Criterios; 110-127en-US
dc.sourceRevista Criterios; Vol. 31 Núm. 2 (2024): Revista Criterios; 110-127es-ES
dc.sourceRevista Criterios; v. 31 n. 2 (2024): Revista Criterios; 110-127pt-BR
dc.source2256-1161
dc.source0121-8670
dc.subjectempatíaes-ES
dc.subjectcompasiónes-ES
dc.subjectburnoutes-ES
dc.subjectcalidad de vidaes-ES
dc.subjectsatisfacción del pacientees-ES
dc.subjectempathyen-US
dc.subjectcompassionen-US
dc.subjectburnouten-US
dc.subjectquality of lifeen-US
dc.subjectpatient satisfactionen-US
dc.subjectempatiapt-BR
dc.subjectcompaixãopt-BR
dc.subjectesgotamentopt-BR
dc.subjectqualidade de vidapt-BR
dc.subjectsatisfação do pacientept-BR
dc.titlePerceptions and implications of compassionate care in a specialized hospital institution in Medellinen-US
dc.titlePercepciones e implicaciones del cuidado compasivo en una institución hospitalaria especializada de Medellínes-ES
dc.titlePercepções e implicações do cuidado compassivo em uma instituição hospitalar especializada em Medellínpt-BR
dc.typeinfo:eu-repo/semantics/article
dc.typeinfo:eu-repo/semantics/publishedVersion


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